Urgent: Sent POL to OpenZeppelin Defender Wallet – Need Manual Recovery

[languard25]

Environment

• OpenZeppelin Defender
• Using Defender-generated wallet for gas fees on Polygon (POL)

Details
I mistakenly sent 58.025 POL to a Defender-generated wallet address while attempting to cover gas fees for a transaction. However, I now realize that I cannot access or withdraw the funds manually.

Transaction Details:

• Transaction Hash: 0x2823f5ebd4ad6e827812ade60bb11132629e40b58ed80c4bfaff6a3ea0c905e4
• Sent From: 0xd50c4416367c769fe22fe8c079032422cbd4d2d9
• Sent To (Defender Wallets): 0x9387D665dEB1BAE70fB1b3A9455Fd1Dceb5A967e
• Amount: 58.025 POL
• Date & Time: March 17, 2025, at 10:13 PM (UTC)
• Status: Success on Polygon

Issue:

• The wallet address given by Defender does not allow manual withdrawals, and I cannot retrieve the funds.
• I need OpenZeppelin’s assistance in recovering and sending the POL back to my wallet.

What I Need:

• Confirmation if OpenZeppelin has control over this Defender-generated wallet.
• Manual transfer of the funds back to my original wallet: 0xd50c4416367c769fe22fe8c079032422cbd4d2d9.

This is an urgent request, and I would greatly appreciate quick assistance!

[Drew-gitdot]

@languard25
Email the support team for assistance on this issue

[sai]

Hi @languard25 , Could you please send the email with the details to defender-support@openzeppelin.com. Not sure what you meant by "manual withdrawals". You can login to your defender account and go to defender generated wallet address ( aka Relayer ) you should be able to withdraw it from there.

In any case if you can please email the support, we can help you right away.

Thanks,
Sai

[collins]

Hello @languard25

Can you please send an email to defender-support@openzeppelin.com? We're yet to receive your email.

Thanks.