Support not replying

Dear Defender-team,

I reached out via email 2 days ago with an urgent matter that we do not want to discuss in an open forum. The e-mail address we used is We're paying customers and need your help.

Is there another way to reach the team directly?

Thank you.

Hey @Bernd_Strehl, apologies for the delay. We're preparing a proposal in reply to your request, our team will be in touch with you real soon.