Unable to withdraw BNB from Relayer

Support Defender
1

Hi , I've tried to withdraw BNB from Relayer but got and error below

sscacac
sscacac792×414 13.1 KB

please advice, any information required please let me know

2

Hi @PMBZ_Studio could you share your account's tenantId so we can look into this further?

3

Hi @PMBZ_Studio, apologies for the issue. We were able to find your tenantId and able to fix the issue. Please let us know if you are still having the issue of withdrawing.

Thanks for your patience while we fix the issue

1 Like
4

Thank you sai, appreciated!