# Support not replying

**URL:** <https://forum.openzeppelin.com/t/support-not-replying/17313>\
**Category:** Defender\
**Created:** [October 21, 2021, 8:22am UTC](https://forum.openzeppelin.com/t/support-not-replying/17313 "2021-10-21T08:22:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Bernd\_Strehl](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.openzeppelin.com/bernd_strehl/32/9753_2.png) [@Bernd\_Strehl](https://forum.openzeppelin.com/u/Bernd_Strehl)\
**Post date:** [October 21, 2021, 8:22am UTC](https://forum.openzeppelin.com/t/support-not-replying/17313/1 "2021-10-21T08:22:14Z")

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Dear Defender-team,

I reached out via email 2 days ago with an urgent matter that we do not want to discuss in an open forum. The e-mail address we used is [defender-support@openzeppelin.com](mailto:defender-support@openzeppelin.com). We're paying customers and need your help.

Is there another way to reach the team directly?

Thank you.

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**Author:** ![spalladino](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.openzeppelin.com/spalladino/32/22_2.png) [@spalladino](https://forum.openzeppelin.com/u/spalladino)\
**Post date:** [October 21, 2021, 12:58pm UTC](https://forum.openzeppelin.com/t/support-not-replying/17313/2 "2021-10-21T12:58:48Z")

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Hey @Bernd_Strehl, apologies for the delay. We're preparing a proposal in reply to your request, our team will be in touch with you real soon.